LSE partners with Student Voice AI for student feedback analysis
Updated Feb 28, 2026
The London School of Economics and Political Science (LSE) has partnered with Student Voice AI, a leading UK text‑analytics provider for education, to bring consistency and speed to its analysis of open‑text student feedback. Announced in Glasgow, United Kingdom on 27/03/2025, the partnership supports LSE, recently named 'University of the Year 2025' by The Times and The Sunday Times Good University Guide.
Through this partnership, LSE will use Student Voice AI's machine‑learning models to bring greater consistency and efficiency to the analysis of open‑text comments from student surveys (see how we analyse open-text NSS comments for a worked example), shortening turnaround times and supporting evidence‑based improvements to the student experience.
"We needed to standardise across years and improve the efficiency of our analysis of free-text comments on key surveys across the School," said Sarah Hagart, Head of Management Information at LSE. "Student Voice AI allows us to quickly identify what's driving lower performance in some areas of student experience, so we can design interventions that respond directly to student concerns."
By adopting Student Voice AI's automated analysis, LSE aims to:
- Reduce the time between surveys and sharing results, enabling quicker interventions.
- Standardise the analysis of student feedback across multiple surveys and academic years to track trends with confidence.
- Align feedback to strategic benchmarks (e.g., NSS comment themes and categories and TEF categories) to strengthen evidence‑based decision‑making.
"The automation of analysis using the latest technology and the ability to receive results in an easily consumable format is particularly exciting," Hagart added. "We envision Student Voice AI becoming one of the cornerstones of analysing student outcomes, ultimately improving the experience and results for our students."
The Student Voice AI team worked closely with LSE during onboarding, tailoring the platform to the institution's specific needs.
"The Student Voice AI team has been incredibly flexible, demonstrating the solution to a wide range of audiences and aligning its systems with LSE's requirements," said Hagart. "We're looking forward to a successful relationship and a step change in how we review and utilise student free-text comments to benefit our students."
About the London School of Economics and Political Science (LSE)
Recently named 'University of the Year 2025' by The Times and The Sunday Times Good University Guide, the London School of Economics and Political Science is one of the world's leading social science universities, committed to understanding the causes of things and shaping the world of the future. LSE's intellectually stimulating environment and diverse student population foster research and public engagement, and underpin a reputation for excellence in education and global impact.
About Student Voice AI:
Student Voice AI is a leading UK provider of text‑analytics for education (see best text analysis software for education for how to evaluate options). Using machine‑learning models trained exclusively on UK higher‑education data and run on controlled infrastructure (see Student Voice Analytics vs generic LLMs for governance and reproducibility considerations), it analyses open‑text student comments to provide a consistent, comprehensive view of the student experience. Institutions use these insights to inform teaching, learning and quality enhancement while supporting UK GDPR requirements and the original purpose for which survey data was collected.
Contact
Dr Stuart Grey
Founder and CEO
stuart@studentvoice.ai
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