Solution

Baseline student feedback before a major institutional transition

Create student feedback baselines across institutions, campuses, or cohorts during merger, partnership, or transition work.

Student Voice Analytics can create a structured feedback baseline across institutions, campuses, cohorts, or legacy units. That helps teams track student experience through merger, partnership, or major organisational change.

Discuss your survey

Discuss the source data, reporting question, outputs and delivery window.

Who this is for

Executive teams, planning teams, quality teams, and merger or transformation leads.

Why it matters

Major transitions can change how students experience support, communication, space, identity, and teaching. Without a baseline, it is harder to know whether later feedback reflects the transition or longer-running patterns.

What teams get

Compare legacy units consistently

A shared taxonomy helps teams compare feedback from different institutions, campuses, or cohorts without separate manual coding.

Identify transition-sensitive themes

Communication, belonging, support, resources, and organisation are often important to monitor during change.

Track whether integration affects student experience

Repeat analysis can show how themes and sentiment move after key transition points.

How it works

Collect feedback from the institutions, campuses, or cohorts included in the baseline.
Classify comments using a consistent HE-specific taxonomy.
Compare themes, sentiment, and evidence across legacy groups.
Repeat analysis after transition milestones to monitor change.

Outputs

Merger or transition feedback baseline.
Legacy institution or campus comparison views.
Theme and sentiment monitoring over time.
Evidence packs for transformation governance.

Governance and evidence quality

Agree the survey, questions, reporting populations and intended audience before analysis.
Keep category definitions, analysis versions and denominators with the output.
Review relevant comments and ambiguous cases alongside the summary.
Agree data handling, access and the level of detail appropriate for each audience.

FAQs

Can this compare two institutions before merger?

Yes, where both institutions can supply suitable feedback data and metadata for comparison.

Can baseline reports be repeated after transition?

Yes. The same method can be used across milestones to show how student feedback changes.

Which themes matter during merger work?

Common themes include communication, support, belonging, campus access, learning resources, organisation, and service consistency.

See the workflow with your team

Discuss the source data, reporting question and outputs your team needs. Explore the worked example before agreeing the scope and delivery window.