Open University in Wales selects Student Voice AI
Published Oct 22, 2024 · Updated Mar 11, 2026
The Open University in Wales has selected Student Voice AI to turn open-text student feedback into institution-wide evidence it can benchmark and act on, a practical example of [student voice in higher education](/what-is-student-voice/). Instead of leaving rich comments buried in survey exports, the university will be able to see where the student experience is strongest, where it varies, and where action is most needed.
Student Voice AI uses machine-learning models trained on UK higher education data to classify and analyse student comments, building on earlier AI-assisted analysis of student survey comments. That gives the Open University in Wales structured insight from large volumes of feedback, so teams can move from raw comments to a clearer picture of what students are experiencing.
Through the platform, the Open University in Wales can benchmark its student experience against other higher education institutions across the UK, similar to our survey comment analysis across more than 100 UK providers. It can also compare feedback by course, age, gender, nationality and other characteristics, helping teams identify patterns that would be easy to miss in manual review.
The Open University in Wales can also bring historical survey data from current and legacy systems into the same analysis. That makes it easier to compare trends over time and assess whether changes are improving the student experience.
We look forward to working with the Open University in Wales. Our platform enables comparison of data across surveys, giving institutions a more complete view of student feedback. We are confident that this partnership will support the Open University in Wales's ongoing commitment to enhancing the student experience through evidence-based analysis.
Dr Stuart Grey, Founder of Student Voice
About the Open University in Wales:
The Open University in Wales (OUiW) is the leading provider of part-time higher education in Wales. Through flexible distance learning, OUiW helps students from a wide range of backgrounds access higher education around work, family and other commitments. Committed to social justice and lifelong learning, OUiW serves thousands of students through undergraduate and postgraduate courses designed to fit around their lives.
About Student Voice AI:
Student Voice AI is the UK's leading provider of text analytics for education. Using machine-learning models trained exclusively on UK higher education data and run on controlled infrastructure, it analyses open-text student comments to provide a consistent, comprehensive view of the student experience. Institutions use these insights to inform teaching, learning and quality enhancement while supporting UK GDPR requirements and the original purpose for which survey data was collected.
Contact
Dr Stuart Grey
Founder and CEO
stuart@studentvoice.ai
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