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Student Voice

Discuss your survey

Tell us what you need to understand from your student feedback. Name and email are required; the other fields are optional.

Include your survey, reporting question or deadline. Please leave student comments and identifying student details out of this enquiry.

We’ll use these details to respond to your enquiry. You can also email info@studentvoice.ai.

A reading pathway

Analysing survey comments

How do you turn written responses into a report another person can inspect?

Start with the survey question and the decision the report needs to support. Define the topic categories, decide what will be counted and keep the original comments available to authorised reviewers. The labels and the denominator should make sense together.

A useful starting point

This pathway moves from a visible worked example to the language, methods and practical choices behind an analysis. The public NSS methodology describes one specific research release; use its definitions to understand those briefs, and agree the requirements of a separate institutional project on their own terms.

  1. Keep the original prompt, population and reporting period with the data.
  2. Distinguish comments received, processed and classified.
  3. Check mixed and ambiguous responses, not just clear examples.

Read with a purpose

Selected reading, in a useful order.

Research briefings examine a particular study. Sector Watch articles describe developments and reported practice. The guides explain methods and working processes.

  1. Resource

    Student feedback analysis glossary for UK HE

    Establish shared definitions for topics, coverage, denominators and sentiment.

  2. Resource

    Sentiment analysis for UK universities: a practical guide

    Follow a mixed comment into separate topic-level sentiment observations.

  3. Resource

    NSS open-text analysis methodology for UK HE

    Inspect the definitions, population and comparison rules behind the public NSS briefs.

  4. Resource

    The Best Text Analysis Software for Education

    Choose a workflow by the analysis task, review process and outputs you need.

Connect the reading to your own work.

Choose one issue, identify the people who can act on it and agree how students will help interpret the evidence. Keep the original question and context with any comments you use.

If you need support analysing your institution’s comments, explore student voice analytics.