Solution

Give library and learning resources teams clear student feedback evidence

Analyse student comments about library services, learning resources, study space, digital access, and resource availability.

Student Voice Analytics can find and analyse comments about library services, learning resources, study space, access, and digital resources. Teams can see what students value and where friction remains.

Discuss your survey

Discuss the source data, reporting question, outputs and delivery window.

Who this is for

Library leaders, learning resources teams, student experience teams, and planning teams.

Why it matters

Library and learning resources feedback is often spread across multiple surveys and free-text fields. Students may discuss space, collections, systems, opening hours, digital access, or support in the same comment.

What teams get

Separate library, resources, and space issues

HE-specific categories and search help teams distinguish between study space, learning resources, library service, and digital access comments.

Show positive value as well as gaps

Library and resources comments are often a source of strength. Sentiment and verbatim evidence can help teams evidence what is working.

Support service planning

Structured evidence can inform opening hours, study space planning, resource investment, and student communication.

How it works

Search and classify comments about library, learning resources, study space, and digital access.
Filter by survey, year, location, unit, or group where metadata allows.
Review positive and negative evidence for service planning.
Prepare reports or extracts for library and learning resources teams.

Outputs

Library and learning resources feedback reports.
Study space and digital access evidence.
Positive and negative verbatim examples.
Service planning summaries.

Governance and evidence quality

Agree the survey, questions, reporting populations and intended audience before analysis.
Keep category definitions, analysis versions and denominators with the output.
Review relevant comments and ambiguous cases alongside the summary.
Agree data handling, access and the level of detail appropriate for each audience.

FAQs

Can library comments be separated from general facilities comments?

Yes. Category and search filters can isolate library, learning resources, study space, and related service themes.

Can comments be searched by named resource or location?

Yes. Exact search can find named locations, resources, services, or systems where students mention them.

Can the analysis show what students value?

Yes. Positive sentiment and verbatim evidence can help teams evidence strengths as well as gaps.

See the workflow with your team

Discuss the source data, reporting question and outputs your team needs. Explore the worked example before agreeing the scope and delivery window.