Student Voice AI selected by Jisc for education pilot
Updated Feb 23, 2026
Jisc's National Centre for AI in Tertiary Education has selected Student Voice for a new pilot evaluating AI-assisted analysis of student survey comments. The pilot will assess Student Voice's service for classifying and analysing open-text feedback, reducing the time and resources institutions need for comment analysis.
The service processes large volumes of student survey data, including National Student Survey (NSS) responses, and can be configured to match each institution's needs. The model has been trained on data from over 100 UK higher education institutions, enabling participants to benchmark their results against the wider sector.
The evaluation will explore whether AI-assisted text analytics can help institutions draw insights from student feedback more efficiently and use them to support improvements to the student experience. Participating institutions will be able to compare Student Voice's analysis with their existing methods.
As part of the pilot, Student Voice will provide free analysis of several past years of NSS data to participating institutions. This may surface new insights and support benchmarking against the sector. To participate, institutions must be able to provide at least two years of past NSS data and be willing to take part in evaluation activity, including online staff interviews with the NCAI team.
Participating institutions will receive support from both the NCAI team and the Student Voice team throughout the process. There are no costs for participating institutions, as Jisc has already paid on their behalf.
At the time of the announcement, institutions could register interest by emailing NCAI@jisc.ac.uk with the required information before March 10, 2023.
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