Solution

Understand postgraduate feedback with PTES and PRES comment analysis

Analyse postgraduate taught and research comments with their survey context intact. Prepare theme and sentiment reports for graduate schools, faculties and programme teams.

Student Voice Analytics helps teams organise PTES and PRES comments into themes, sentiment and evidence for local decisions. PTES and PRES should retain separate populations and question context; a shared reporting workflow does not make their results directly comparable.

Book a Student Voice Analytics demo

See sample outputs, governance notes, and the reporting workflow in a 30-minute walkthrough.

Who this is for

Postgraduate education leads, graduate schools, survey teams, and quality teams.

Why it matters

Postgraduate taught and research students encounter different teaching, supervision and research environments. Combining their feedback without retaining that context can conceal the question an institution needs to investigate.

What teams get

Keep taught and research contexts visible

Examine teaching and assessment in taught programmes and supervision or research environment in research programmes, using categories appropriate to the supplied questions.

Report for the teams taking action

Agree reports by faculty, school or programme where the data and disclosure rules allow. A small group may need suppression rather than a confident narrative.

Follow up recurring issues

Use comparable cycles and examples to investigate concerns, record actions and revisit the findings. A change in comments alone does not prove the effect of an intervention.

How it works

Agree separate PTES and PRES questions, years and reporting groups.
Provide the permitted comments and only the metadata needed for those groups.
Review category and sentiment decisions, coverage and small-group handling.
Discuss findings with postgraduate teams and agree follow-up questions and owners.

Outputs

Separate PTES and PRES theme summaries.
Sentiment tables with coverage and denominators.
Faculty or school reports where disclosure thresholds permit.
Reviewed examples and documented comparison limitations.

Governance and evidence quality

Coverage, accuracy and respondent representativeness are different checks; report exclusions and review classification decisions.
Compare matching questions, populations and analysis versions. Document where comparisons are unavailable.
Agree access, retention and disclosure rules before using source comments in reports.
Keep source findings distinct from suggested actions and local interpretation.

FAQs

Should PTES and PRES comments be combined?

Keep survey and question identity visible. Shared themes can be explored, but taught and research populations should not be treated as interchangeable.

Can we report on a small research programme?

Only where agreed reporting and disclosure thresholds allow it. Suppression or a suitable larger reporting group may be necessary.

Can postgraduate comments use the NSS benchmark?

An undergraduate NSS reference should not be presented as a directly comparable postgraduate benchmark. Agree a suitable reference for each survey and purpose.

See the workflow with your team

Book a walkthrough to see sample reports, search, exports, and governance notes for this Student Voice Analytics workflow.