Solution

Bring postgraduate comments into the same evidence workflow

Analyse postgraduate taught and postgraduate research comments with HE-specific themes, sentiment, reports, and search.

Student Voice Analytics supports PTES and PRES comment analysis, helping institutions understand postgraduate taught and postgraduate research experience through structured themes, sentiment, and evidence.

See sample outputs, governance notes, and the reporting workflow in a 30-minute walkthrough.

Who this is for

Postgraduate education leads, graduate schools, survey teams, and quality teams.

Why it matters

Postgraduate feedback has different context from undergraduate NSS feedback. PGT and PGR comments may focus on supervision, research environment, community, support, resources, workload, and progression.

What teams get

Respect the postgraduate context

PTES and PRES analysis can keep postgraduate themes visible rather than forcing all comments into undergraduate reporting language.

Support graduate school and faculty planning

Reports can identify issues for research culture, supervision, learning resources, support, and programme delivery.

Compare evidence across survey sources

Cross-survey analysis can show where postgraduate themes align with or differ from undergraduate feedback.

How it works

  1. Import PTES, PRES, or other postgraduate open-text comments.
  2. Classify comments using HE-specific themes and survey-aware interpretation.
  3. Generate reports by institution, faculty, school, programme, or group where data allows.
  4. Use search and exports for local postgraduate action planning.

Outputs

  • PTES and PRES comment reports.
  • Postgraduate theme and sentiment summaries.
  • Faculty or school evidence packs.
  • Searchable postgraduate comment evidence.

Governance and evidence quality

  • Deterministic ML gives teams reproducible outputs they can re-run and explain across survey cycles.
  • The taxonomy is tuned for UK HE student comments rather than generic customer experience text.
  • All-comment coverage reduces avoidable sampling bias and keeps verbatim evidence connected to each insight.
  • Sector benchmarks help teams separate institution-specific issues from patterns seen across the HE sector.

FAQs

Can PTES and PRES be analysed separately?

Yes. They can be reported separately or brought together where a cross-postgraduate view is useful.

Can PGR-specific themes be handled?

Yes. PRES analysis can retain the context of research supervision, research environment, progression, and support.

Can postgraduate comments be searched with NSS comments?

Yes, if the institution wants a cross-survey search view and the data is approved for that use.

See the workflow with your team

Book a walkthrough to see sample reports, search, exports, and governance notes for this Student Voice Analytics workflow.

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