Solution

Find out what students need from assessment and feedback

Separate comments about task clarity, marking, timing and the use of feedback, then give programme teams evidence for a focused review.

Student Voice Analytics organises assessment-related comments into topics and sentiment so that a programme team can examine the experience described and decide what to investigate.

Discuss your survey

Discuss the source data, reporting question, outputs and delivery window.

Who this is for

Academic quality teams, education leaders, programme teams, and assessment leads.

Why it matters

A broad assessment score can bring several issues into one discussion. Late feedback, unclear criteria and an assessment calendar that leaves no opportunity to use advice require different responses.

What teams get

Distinguish the issue

Examine the topic and the source text together, including comments that praise one aspect and criticise another.

Bring evidence to the course team

Prepare a summary and relevant examples for the people responsible for the brief, marking process or programme calendar.

Define a useful next check

Turn a theme into a review question, such as whether students can explain a task or use feedback before their next submission.

How it works

Agree the survey questions, programme groups and assessment issues to examine.
Organise the supplied comments and review ambiguous or mixed accounts.
Discuss the patterns with the team responsible for assessment delivery.
Record the proposed response, owner and next review point.

Outputs

Topic-level assessment and feedback summaries.
Relevant comments for an authorised programme review.
Agreed programme or school comparisons.
Evidence to accompany an action record.

Governance and evidence quality

Agree the survey, questions, reporting populations and intended audience before analysis.
Keep category definitions, analysis versions and denominators with the output.
Review relevant comments and ambiguous cases alongside the summary.
Agree data handling, access and the level of detail appropriate for each audience.

FAQs

Can one comment concern several assessment issues?

Yes. A response may cover criteria, marking and feedback. Topic-level analysis keeps those experiences distinct.

Does a negative comment tell us what change to make?

It gives the team an experience to investigate. Review the relevant process with students and staff before agreeing the response.

Where can we see the approach?

The worked example includes mixed assessment and teaching comments, topic counts and an illustrative action plan.

See the workflow with your team

Discuss the source data, reporting question and outputs your team needs. Explore the worked example before agreeing the scope and delivery window.