Birmingham City University partners with Student Voice AI
Published Feb 18, 2026 · Updated Feb 18, 2026
18/02/2026 — Glasgow, United Kingdom — Student Voice AI, the UK's leading text‑analytics provider for education, announces that Birmingham City University (BCU) has selected Student Voice AI to support institution‑wide analysis of open‑text student feedback, with reporting for faculties, schools and programme teams.
Universities collect large volumes of qualitative feedback through surveys such as the NSS, module evaluations and internal instruments. Turning those comments into evidence that can be tracked over time — and used in action planning at programme level — requires consistent categorisation and clear outputs. Student Voice AI will support BCU by applying a consistent approach across these sources and categorising open‑text comments into comparable themes and sentiment, year‑on‑year and across disciplines.
Sector benchmarks will show how patterns at BCU compare with the wider sector, helping leaders distinguish institution‑specific priorities from trends common across comparable programmes.
What Birmingham City University will receive:
- Theme and sentiment analysis across surveys and internal feedback sources
- Sector benchmarks to contextualise results against comparable institutions and programmes
- Segmentation by level of study, year group, mode of study, campus and discipline
- Summary reporting for faculties, schools and programmes, covering strengths and areas for improvement by theme
- Plain‑language briefing notes tailored for senior leadership and programme teams
- Automated redaction of personal identifiers so material can be shared appropriately
Student Voice AI runs on controlled infrastructure without third‑party model providers, designed to support UK GDPR requirements and the original purpose for which student feedback was collected.
About Birmingham City University:
Birmingham City University is one of the largest universities in the West Midlands, with over 31,000 students from more than 100 countries. With origins dating to 1843, BCU combines practice‑based teaching with strong employer links across art and design, business, computing, engineering, health sciences and education. BCU holds a Gold rating for Student Experience (TEF 2023) and has a focus on employability, social mobility and civic engagement.
About Student Voice AI:
Student Voice AI is the UK's leading provider of text‑analytics for education. Using machine‑learning models trained exclusively on UK higher‑education data and run on controlled infrastructure, it analyses open‑text student comments to provide a consistent, comprehensive view of the student experience. Institutions use these insights to inform teaching, learning and quality enhancement while supporting UK GDPR requirements and the original purpose for which survey data was collected.
Contact
Dr Stuart Grey Founder and CEO stuart@studentvoice.ai
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See all-comment coverage, sector benchmarks, and reporting designed for OfS quality and NSS requirements.
- All-comment coverage with HE-tuned taxonomy and sentiment.
- Versioned outputs with TEF-ready reporting.
- Benchmarks and BI-ready exports for boards and Senate.
UK-hosted · No public LLM APIs · Same-day turnaround
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