Student Voice Analytics for Drama — UK student feedback 2018–2025

Scope. UK NSS open-text comments for Drama (CAH25-02-03) students across academic years 2018–2025.
Volume. ~1,284 comments; 97% successfully categorised to a single primary topic.
Overall mood. Roughly 53.4% Positive, 44.5% Negative, 2.1% Neutral (positive:negative ≈ 1.20:1).

What students are saying

Drama students talk most about the core experience of the course: the breadth and relevance of content (≈7.3% share) and the people who teach it (≈7.3%). Tone is positive for both, though below sector averages on “Teaching Staff”. Students also emphasise personal gains—“Student life” (≈5.1%) and “Personal development” (≈5.3%) are highly positive—with “Career guidance and support” and “General facilities” contributing additional positives.

Assessment and feedback is the main source of drag. “Marking criteria” carries a strong negative tone (index ≈ −53.5) and is more critical than the sector; “Feedback” remains negative (≈ −14.9), broadly in line with sector. “Dissertation” comments are also notably negative (≈ −33.6). In short, expectations and criteria need to be clearer, and feedback needs to be more usable and timely.

Operational matters are a smaller share but consistently negative when they arise: “Remote learning” (≈ −33.7), “Scheduling/timetabling” (≈ −33.7), and “Communication about course and teaching” (≈ −39.7) all sit below sector sentiment. “Costs/Value for money” is a distinct pressure point (≈ −53.9) despite modest volume (≈2.8%). By contrast, “Placements/fieldwork/trips” feature rarely in Drama (≈1.0% vs sector 3.4%).

Facilities and resources show a mixed but generally positive picture: “General facilities” are praised (index ≈ +35.9), while the “Library” is near neutral and “IT Facilities” trend negative. Peer collaboration (“Opportunities to work with other students”) is a modest but positive theme.

Top categories by share (drama vs sector)

Most negative categories (share ≥ 2%)

Shares are the proportion of all Drama comments whose primary topic is the category. Sentiment index ranges from −100 (more negative than positive) to +100 (more positive than negative).

Most positive categories (share ≥ 2%)

What this means in practice

• Make assessment transparent. Publish clear marking descriptors and annotated exemplars, adopt checklist-style rubrics, and calibrate marking across assessors. Set and monitor feedback SLAs that prioritise usefulness (what to keep, what to change, and how).

• Strengthen course communications and timetabling discipline. A single source of truth for changes, concise “what changed and why” updates, and named ownership for schedules reduce the operational friction that drives negative sentiment.

• Build on people-and-growth strengths. Leverage highly positive student life and personal development signals: foreground peer collaboration, showcase progression milestones, and make career support visible and timely.

• Address value concerns early. Be explicit about what is included, what is optional, and available financial support. Where costs are unavoidable, explain the rationale and the benefit to learning.

Data at a glance (2018–2025)

• Top topics by share: Type and breadth of course content (≈7.3%), Teaching Staff (≈7.3%), Marking criteria (≈5.6%), Student support (≈5.6%), Feedback (≈5.3%), Personal development (≈5.3%), Student life (≈5.1%).
• Clusters:
  • Delivery & operations (placements, scheduling, organisation, course comms, remote learning): ≈7.8% of all comments, with consistently negative tone where mentioned.
  • People & growth (personal tutor, student support, teaching staff, availability of staff, delivery of teaching, personal development, student life): ≈29.5% and largely positive.
• How to read the numbers. Each comment is assigned one primary topic; share is that topic’s proportion of all comments. Sentiment is calculated per sentence and summarised as an index from −100 to +100, then averaged at category level.

How Student Voice Analytics helps you

Student Voice Analytics turns open-text survey comments into clear priorities you can act on. It tracks topics and sentiment over time, enabling whole‑institution views as well as fine‑grained analysis by department, school and programme.

Most importantly, it lets you prove change on a like‑for‑like basis: sector comparisons across CAH codes and by demographics (e.g., year of study, domicile, mode of study, campus/site, commuter status) show whether Drama is improving relative to the right peer group. You can segment by site/provider, cohort and year to target interventions, and generate concise, anonymised summaries for programme teams and external stakeholders without trawling thousands of responses. Export‑ready outputs (web, deck, dashboard) make it straightforward to share priorities and progress across the institution.