Student Voice Analytics for Anthropology — UK student feedback 2018–2025

Scope. UK NSS open-text comments for Anthropology (CAH15-01-04) students across academic years 2018–2025.
Volume. ~952 comments; 97.9% successfully categorised to a single primary topic.
Overall mood. Roughly 52.5% Positive, 45.3% Negative, 2.3% Neutral (positive:negative ≈ 1.16:1).

What students are saying

Anthropology students talk most about the people and day‑to‑day learning experience. The leading topic is Teaching Staff (8.2% share), with a strongly positive tone (sentiment index +51.6) and well above sector on sentiment. Student life is another bright spot (6.9%, +42.5), as are the Type and breadth of course content (7.5%, +28.4), Module choice/variety (5.2%, +25.4) and Delivery of teaching (6.5%, +16.0). Together, these “people & growth” areas account for about 35.9% of all comments and are consistently positive.

Student support is a prominent theme (7.9% share) but the tone is mixed (+0.8), notably below the sector’s average for the same topic. Personal Tutor (1.8%, +9.4) and Availability of teaching staff (1.6%, +35.0) are positive but feature less often.

Assessment & feedback is where most friction sits. Feedback (5.6%, −29.3) and Marking criteria (4.6%, −46.9) are clearly negative, and Dissertation comments also skew negative (2.4%, −22.7). By contrast, Assessment methods, while still slightly negative (3.1%, −8.5), performs better than the sector (+15.3 vs sector on sentiment). The pattern is familiar: students want clearer criteria, exemplars and predictable feedback practices.

Operational delivery occupies a smaller share of the Anthropology conversation than in many subjects. The “delivery & ops” cluster (organisation, timetabling, comms, remote learning and placements) totals 7.8% of comments. Within it, Organisation & management (3.5%, −10.7) is mildly negative; Scheduling (1.5%, −40.2) and Communication about course and teaching (0.9%, −45.6) are more negative but appear in fewer comments. Placements/fieldwork/trips are less discussed than sector (1.1% vs 3.4%) and, when mentioned, tend to be positive (+33.7).

External context is visible. Strike Action draws 5.3% of all comments and is strongly negative (−65.2). Costs/Value for money (1.9%, −57.7) and Workload (1.9%, −61.0) also run negative, albeit at lower volume. Career guidance/support is relatively infrequent (1.8%) but notably below sector on tone (−20.5 vs +30.1 sector).

Top categories by share (Anthropology vs sector)

Most negative categories (share ≥ 2%)

Most positive categories (share ≥ 2%)

What this means in practice

• Double down on the human strengths. Teaching Staff, Student life and Personal development are clear positives. Capture and share what is working (clarity, encouragement, timely responses) across modules and teams to sustain these advantages.

• Reduce assessment friction with clarity and exemplars. Publish concise marking guides, annotated exemplars and checklist-style rubrics. Set and keep realistic feedback turnaround times. These steps directly target the categories with the most negative tone: Feedback, Marking criteria and Dissertation.

• Make course operations predictable and legible. Even at lower volume, Scheduling and Course communications carry a strongly negative tone when they surface. Keep a single source of truth for updates, name an owner for timetable changes, and issue brief “what changed and why” notes to reduce uncertainty.

• Acknowledge external factors and mitigate impact. Where industrial action or perceived value-for-money concerns arise, explain trade-offs early, signpost alternatives (recordings, catch‑ups, reading routes), and offer extensions or adjusted assessment windows where appropriate.

• Strengthen career support signals. Although lower volume, Career guidance/support is far below sector on sentiment. Clarify who does what, curate discipline‑specific resources and employer links, and make booking pathways obvious.

Data at a glance (2018–2025)

• Top topics by share: Teaching Staff (8.2%), Student support (7.9%), Type and breadth of course content (7.5%), Student life (6.9%), Delivery of teaching (6.5%).
• Cluster view:
  • Delivery & ops (placements, scheduling, organisation, comms, remote): ~7.8% share overall, leaning negative where raised.
  • People & growth (personal tutor, student support, teaching staff, availability, delivery, personal development, student life): ~35.9% share with a broadly positive tone.
• Over/under vs sector by prominence: Strike Action is over-represented (+3.5 pp). Student life (+3.7 pp), Teaching Staff (+1.4 pp) and Student support (+1.7 pp) are also more prominent than sector. Placements/fieldwork/trips are less discussed than sector (−2.4 pp).
• How to read the numbers. Each comment is assigned one primary topic; share is that topic’s proportion of all comments. Sentiment is summarised as an index from −100 (more negative than positive) to +100 (more positive than negative), averaged at category level.

How Student Voice Analytics helps you

Student Voice Analytics turns open-text survey responses into clear, actionable priorities. It tracks topics and sentiment over time (2018–2025) for Anthropology and every other discipline, so teams can see where to focus: assessment clarity, operational reliability, or strengths like teaching quality and student life.

It supports whole‑institution views as well as fine‑grained department and school analysis. You get concise, anonymised theme summaries and representative comments for programme teams and external partners, without trawling thousands of responses. Crucially, it provides like‑for‑like sector comparisons across CAH codes and by demographics (e.g., year of study, domicile, mode of study, campus/site, commuter status), so you can evidence improvement relative to the right peer group. Flexible segmentation (site/provider, cohort, year) and export‑ready outputs (web, deck, dashboard) make it straightforward to share priorities and progress.