Scope. UK NSS open-text comments for Anatomy Physiology and Pathology (CAH02-05-04) students across academic years 2018–2025.
Volume. ~1,199 comments; 97.8% successfully categorised to a single primary topic.
Overall mood. Roughly 52.6% Positive, 43.8% Negative, 3.6% Neutral (positive:negative ≈ 1.20:1).
Students in Anatomy Physiology and Pathology spend most of their comment “budget” on the substance of the course and how it is delivered. “Type and breadth of course content” is the single largest topic (9.2% share) and carries a strongly positive tone (sentiment index +35.1), comfortably above the sector for the same topic. Related strengths include praise for Teaching Staff (+38.8) and Delivery of teaching (+20.1), with Module choice/variety also viewed positively (+19.1).
Assessment & Feedback is the main source of friction by volume. Together, Feedback (8.3%), Marking criteria (5.5%) and Assessment methods (4.9%) account for a sizeable share of discussion, and each trends negative on tone (indices around −20 to −47). The pattern is consistent with students seeking clearer expectations, fair and transparent criteria, and feedback that is timely and useful.
Operational delivery surfaces in a smaller but important way. Scheduling/timetabling (3.2%) leans negative (−18.3); Remote learning (2.0%) is also net negative; and when mentioned, Communication about course and teaching (1.7%) is particularly negative (−48.4). Organisation and management of course appears more mixed (2.0%, index −10.6).
People-centred support is a clear positive. Availability of teaching staff is strongly endorsed (+42.2), Personal Tutor is positive (+20.8), and Personal development stands out (+63.6). Student support appears somewhat positive overall (+8.0) but below the sector tone. Career guidance/support is a neutral outlier (index +0.3) and notably below sector sentiment, suggesting room to strengthen employability support. Placements/fieldwork/trips are less central here (2.3% vs 3.4% sector) and, when discussed, are modestly positive.
| Category | Section | Share % | Sector % | Δ pp | Sentiment idx | Δ vs sector |
|---|---|---|---|---|---|---|
| Type and breadth of course content | Learning opportunities | 9.2 | 6.9 | +2.3 | +35.1 | +12.5 |
| Feedback | Assessment & feedback | 8.3 | 7.3 | +1.0 | −20.1 | −5.1 |
| Teaching Staff | The teaching on my course | 6.0 | 6.7 | −0.8 | +38.8 | +3.2 |
| Delivery of teaching | The teaching on my course | 5.6 | 5.4 | +0.2 | +20.1 | +11.3 |
| Marking criteria | Assessment & feedback | 5.5 | 3.5 | +2.0 | −46.9 | −1.2 |
| Student support | Academic support | 5.2 | 6.2 | −1.0 | +8.0 | −5.2 |
| Assessment methods | Assessment & feedback | 4.9 | 3.0 | +1.9 | −19.7 | +4.0 |
| Module choice / variety | Learning opportunities | 4.9 | 4.2 | +0.8 | +19.1 | +1.7 |
| Scheduling/timetabling | Organisation & management | 3.2 | 2.9 | +0.3 | −18.3 | −1.8 |
| Dissertation | Assessment & feedback | 3.2 | 1.1 | +2.0 | +4.8 | +15.4 |
| Category | Section | Share % | Sector % | Δ pp | Sentiment idx | Δ vs sector |
|---|---|---|---|---|---|---|
| Marking criteria | Assessment & feedback | 5.5 | 3.5 | +2.0 | −46.9 | −1.2 |
| Feedback | Assessment & feedback | 8.3 | 7.3 | +1.0 | −20.1 | −5.1 |
| Assessment methods | Assessment & feedback | 4.9 | 3.0 | +1.9 | −19.7 | +4.0 |
| Scheduling/timetabling | Organisation & management | 3.2 | 2.9 | +0.3 | −18.3 | −1.8 |
| Student voice | Student voice | 2.7 | 1.8 | +1.0 | −14.6 | +4.7 |
| Remote learning | The teaching on my course | 2.0 | 3.5 | −1.4 | −14.2 | −5.2 |
| COVID-19 | Others | 2.5 | 3.3 | −0.9 | −14.0 | +19.0 |
Shares are the proportion of all comments whose primary topic is the category. Sentiment index ranges from −100 (more negative than positive) to +100 (more positive than negative).
| Category | Section | Share % | Sector % | Δ pp | Sentiment idx | Δ vs sector |
|---|---|---|---|---|---|---|
| Personal development | Learning community | 2.6 | 2.5 | +0.1 | +63.6 | +3.8 |
| Availability of teaching staff | Academic support | 2.9 | 2.1 | +0.8 | +42.2 | +2.8 |
| Teaching Staff | Teaching | 6.0 | 6.7 | −0.8 | +38.8 | +3.2 |
| Student life | Learning community | 2.7 | 3.2 | −0.4 | +35.9 | +3.8 |
| Type and breadth of course content | Learning opportunities | 9.2 | 6.9 | +2.3 | +35.1 | +12.5 |
| Opportunities to work with other students | Learning community | 2.1 | 2.0 | +0.2 | +22.0 | +20.9 |
| Personal Tutor | Academic support | 2.2 | 3.2 | −1.0 | +20.8 | +2.1 |
Make assessment clarity the default. Publish clear marking criteria, use checklist-style rubrics, and provide brief annotated exemplars that show “what good looks like”. Commit to an achievable feedback service level and ensure feed‑forward guidance is present and actionable.
Tighten the operational rhythm. Reduce timetable churn with a named owner for changes, a single source of truth for course communications, and short weekly updates that explain what has changed and why. Where remote elements remain, signpost expectations and interaction points clearly.
Strengthen employability touchpoints. Careers guidance/support is neutral and below sector on tone; early, visible signposting, drop‑ins, and integrated sessions with careers services can lift confidence without large resource demands.
Keep your strengths visible. Teaching Staff and staff availability are strong positives; share these practices across modules, and keep content design (breadth and level) under regular review with students.
Student Voice Analytics turns open‑text survey comments into clear, defensible priorities. It tracks topics and sentiment over time for the whole institution and for fine‑grained units (schools, departments, programmes), so teams can see exactly where to focus.
Crucially, it supports like‑for‑like sector comparisons across CAH codes and by demographics (e.g., year of study, domicile, mode of study, campus/site, commuter status). You can segment by site/provider, cohort and year, and produce concise, anonymised summaries for programme teams and external partners without trawling thousands of responses. Export‑ready outputs (web, slide, dashboard) make it straightforward to share priorities and progress across the university.